Terms & Conditions

TERMS USED:

a) ‘Irish Whiskey Wagon Tours’, ‘Irish Whiskey Walking Tours’ and ‘Irish Gin Wagon Tours’ are trading names of The Fox and Wolf Tours Limited having its registered office at 3 Upper Mount Street, Dublin, Republic of Ireland and which is incorporated in Ireland with limited liability. Company registration number 605012. In the following Terms and Conditions the term ‘IWWT’ refers to both Irish Whiskey Wagon Tours, Irish Whiskey Walking Tours and Irish Gin Wagon Tours and any reference to ‘Irish Whiskey Wagon Tours’ should be interpreted as also meaning ‘Irish Whiskey Walking Tours’ and ‘Irish Gin Wagon Tours’.
b) The ‘client’ is the person or persons who has/have made a confirmed booking with IWWT.
c) Your statutory rights are not affected by the within Terms and Conditions.

Booking Acceptance

1.1 A booking is accepted by IWWT only when we have received the full stated tour price per person and confirmed your booking by email. This is your confirmation email and will only be issued when full payment has been received. This confirmation email should be printed and saved for your own reference
1.2 On receipt of payment as detailed above, subject to availability and at our discretion, IWWT will reserve the client a place on a trip. A contract is only made between the client and IWWT upon the confirmation of your booking and our communication thereof to you.
1.3 We accept no responsibility for incorrect email addresses or inability to deliver the confirmation email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tour(s) you have paid for.

Insurance

2.1 The price of your ticket does not cover your travel insurance.
2.2 IWWT strongly recommends that the client purchases comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money and public liability before you travel. The client should ensure that any activities undertaken by the client during the Tour are covered by their insurance, in this regard, please note that certain activities may require specific insurance and it is a matter for the client to ascertain the position with their insurer before partaking in any activity. IWWT reserves the right to refuse admission to a passenger unless the client has arranged appropriate insurance. IWWT accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death.

Cancellation

3.1 Cancellation of a client’s booking must be notified in writing to IWWT. Cancellation charges are calculated on the day when written notification is received by IWWT. The Table below shows the number of days before departure dates that IWWT receives written confirmation of cancellation, and the percentage of tour fare, including any surcharges that will be imposed on the client as a corresponding cancellation charge. Please note that in addition to the tour fare cancellation charges set out below, the client may also incur cancellation fees in respect of any third party suppliers booked by the client in association with an IWWT Tour.

Days% Refund
Over 31 Days
90%
14-31 Days
50%
Under 14 Days
0%

3.2 Once the tour has started, no refunds will be made under any circumstances for any unused sectors or sections.
3.3 If the reason for the client’s cancellation is covered by the client’s insurance policy, the client may be able to make a claim under that policy, this is entirely a matter between the client and their insurer.
3.4 If the client wishes to change to an alternative departure date, this must be done with a minimum of 14 days notice and is subject to tour availability. One change of date is allowed free of any charge by IWWT; any subsequent changes will be subject to a €40 administration fee. Any charges or non-refundable deposits which have been paid to third party suppliers are payable by the client in these circumstances.

Reservations

4.1 It is the full responsibility of the client to check the accuracy of the dates booked upon receipt of their travel documents.

Changes by Us

5.1 Any increase in price will be notified on our website. IWWT will endeavour to remove all out of date promotional material.
5.2 IWWT reserves the right to increase or reduce the price of any of our tours. The final price applicable will be confirmed to the client before the client makes a booking.
5.3 IWWT reserves the right to vary, modify or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. IWWT also reserves the right to use alternative vehicles to those advertised in the brochure or website.
5.4 In the event of cancellation of a tour by IWWT, IWWT will offer a full refund of the tour price, or alternative travel arrangements to all clients booked onto the tour. In these circumstances, no incidental or consequential expenses will be paid by IWWT.
5.5 If access to any area is prohibited for reasons beyond IWWT’s control the client will be entitled to a refund only if IWWT cannot offer substitute services of an equivalent standard.

Tickets

6.1 Tickets or email confirmations can only be used by the client to whom the ticket was issued; no other person can use the ticket in any circumstances.
6.2 The ticket must be produced at any time at the request of a IWWT Representative, and the client may also be asked to produce valid photo identification.

Travelling

7.1 The client must observe the laws and regulations of the Republic of Ireland. We would ask you to show respect to the many diverse customs that exist in Ireland and also foreign exchange restrictions. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our representative who will decide to cancel your pass or not and their decision will be final.
7.2 In the interest of safety there may be times when the IWWT representative has to make a decision. It is a condition of booking that the client must comply with the authority and decisions of the appointed IWWT representative. If the client does not comply with the IWWT representative and is not compatible with the general enjoyment and well being of the other members of the tour, IWWT reserves the right to exclude the client from continuing the tour. In such a case, IWWT will not be liable for any refund, compensation or any additional costs incurred by the client. IWWT cannot accept responsibility for the behaviour of others on tour or for any activities that are curtailed as a result.
7.3 It is your responsibility to meet your tour at arranged points. Because of the nature of the service, IWWT, will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. IWWT will endeavour to ensure that departure and arrival times are met.

Your obligations and responsibilities

8.1 IWWT Tours are aimed at visitors to Ireland who are 18 years and over with the style and operation specifically designed for young independent travellers. This fact should be recognised when you book a tour. By booking your tour you represent that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the tour. If you have a physical or medical condition, dietary restriction, or other condition that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. We reserve the right in our sole discretion to accept, decline, or remove anyone from a tour (at departure or during the tour) who we judge to be too intoxicated and a hazard to their own safety.
8.2 IWWT assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.
8.3 The client is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour.
8.4 It is the responsibility of the client to ensure they have a valid passport and all visas, permits and certificates required for your selected tour, as well as any vaccinations and to comply with all applicable laws.
8.5 The client agrees that IWWT may take photographs and films of the client while on the tour and that these may be used in IWWT brochures and/or advertising without obtaining further consent or payment in respect of such photographs or films.
8.6 Should the client have a complaint in respect of the tour, they should inform the IWWT representative during the course of the tour. If the matter cannot be resolved after the representative’s best endeavours to do so during the tour, the client’s complaint should be made in writing within 28 days thereof so that it can be investigated. Any claims made after the 28 days period will not be considered by IWWT. If the client chooses to write to IWWT via the Internet, please include an email address to respond to. Please note that if you attempt to address a situation on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.
8.7 The contract and all matters arising in respect hereof shall be subject to Irish law and the jurisdiction of the Irish Courts, unless we agree otherwise in writing.
8.8 If any provision of these terms and conditions is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.
8.9 If the client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal costs.
8.10 Clients must be aged 18 years and over but IWWT may, at its absolute discretion, and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, subject to the signing of a waiver on behalf of the client by a parent or guardian and any other conditions that IWWT may deem appropriate.
8.11 You agree that the sole remedy for any default by IWWT arising under this agreement shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, IWWT shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, even if IWWT has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
8.12 Pets are not allowed on IWWT tours. If you need to bring a service dog, IWWT Tours must be notified before you book your tour. IWWT Tours may not be able to accommodate this request due to venue restrictions and considerations of other passengers.
8.13 For people with mobility issues, we would recommend either the wagon or walking tours. The walking tours are generally more like strolls and there are no long hikes. They are quite manageable and we would be happy to advise you further as to the suitability of each tour before booking. Our mini coaches are not wheelchair accessible so you must be able to get on and off the coach unaided or have someone come on tour to help you. A light-weight foldable wheelchair can sometimes be stowed in the luggage compartment but our tours are not suitable for larger wheelchairs or mobility scooters. You must advise us before booking a tour that you will be using a wheelchair or other mobility aids. We are not responsible for the accessibility arrangements provided by any of the distilleries we visit during the course of the tour.
8.14 The Irish way of life is one of enjoying life, relishing and respecting other people's company. We would ask you come to our tour with a positive frame of mind, ready to enjoy your adventure with us. At all times you must show courtesy and respect to your driver/guide and more importantly the other Tour members. Failure to do so may result in you being asked to leave the tour at the management's discretion.

Weather Conditions & Force Majeure

9.1 The client accepts that certain activities and aspects of IWWT tours are weather dependent and that under no circumstances can IWWT be held responsible for weather conditions.
IWWT will not be deemed in breach of these terms and conditions or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under these terms and conditions to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of IWWT, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labour strikes, requisition, sickness, quarantine, government intervention, weather conditions, volcanic ash clouds and unforeseen circumstances.
If IWWT and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once IWWT has investigated the prevailing situation, as it deems fit, it shall remain in IWWT’s sole and absolute discretion whether to commence or proceed with a tour.
In the event that a tour has to be cancelled due to Force Majeure then the client will be offered an alternative tour at no extra cost. If this is not possible then the cancellation policy at paragraph 3 above will be applied.

No smoking policy

10.1 IWWT operates a no-smoking policy on all its vehicles.
10.2 Ireland is also a smoke free country, with a total ban of smoking in public areas such as restaurants and bars. It is expected that this total ban will also be applied in the distilleries. Please refer to the Public Health (Tobacco) Acts 2002 and 2004.

General

11.1 The booking conditions detailed herein contain the entire contract between the client and IWWT. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised Director of IWWT.
11.2 The client’s contract is with IWWT as the tour operating company. At any time and at IWWT’s discretion, we may nominate to the client in writing any other company or person to have the benefit of some or all of those provisions of this contract, which IWWT may then specify, as if the client had agreed the provisions directly with that company or person in the first place as well as agreeing them with IWWT. IWWT may, at its complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with the client.
11.3 All bookings with carriers and other service providers (including but not limited to providers of accommodation, activities and food) are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst IWWT cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, IWWT will give every assistance to the client in helping to resolve any reasonable dispute.
11.4 Every effort is made to ensure accuracy of the information contained in the website, however IWWT cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances.

Privacy statement

12.1 IWWT is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured, and is only used for the purposes described in this privacy policy.
12.2 This privacy policy applies both to information collected through our web sites and information collected offline. By accessing our web sites, you acknowledge and agree to the uses of information described in this privacy policy.
12.3 We collect three main types of information from visitors to this website:

  • Feedback (general questions and specific feedback on the website)
  • Customer information (information you explicitly provide to us when you make an online purchase, including your name, email address, billing addresses and payment details)
  • Site usage information (from session cookies and log files.)

We do not pass on any personal information to any third party. The system will record your email address, and other information if volunteered to us by you, for example on the Feedback forms. This will be treated as proprietary and confidential.

Validity

13.1 All IWWT tours are operated by: The Fox and Wolf Tours Limited, 3 Upper Mount Street, Dublin, Republic of Ireland. Registered in Ireland.
13.2 These terms and conditions are valid for all reservations made from 2017.


Updating of Terms and Conditions: IWWT reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions. The latest terms and conditions can be found on the website www.irishwhiskeywagontours.com.

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